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PRIVACY POLICY

Last Updated: 11/24/2025

Freestone Forest Products (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or submit information through our online forms.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you submit a form or contact us through our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Resume or job application details

  • RFQ (Request for Quote) information for plywood products

  • Any additional details you voluntarily include in messages

1.2 Automatically Collected Information

We may automatically collect certain technical and usage data when you visit our website. This may include:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Referring website

  • Log files and analytics data

This information is collected through tools such as browser cookies and Google Analytics.

1.3 Definition of Personal Information

“Personal information” means any information that identifies, relates to, or could reasonably be associated with an individual.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and customer requests

  • Provide RFQs and service information

  • Review and consider job applications

  • Communicate with customers, prospects, and applicants

  • Improve website performance and user experience

  • Analyze traffic patterns and website usage

  • Maintain website functionality and security

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only in the following situations:

  • With service providers who support our website and business operations

  • When required to comply with legal obligations, law enforcement, or court orders

  • When necessary to protect our rights, property, or safety

We do not sell personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Improve user experience

  • Analyze website usage and performance

Cookie preferences are managed through our Usercentrics consent tool. You may adjust your cookie settings at any time using their interface.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Meet legal or regulatory requirements

  • Resolve disputes

  • Enforce agreements

Retention periods may vary based on the type of information and applicable laws.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. These may include:

  • Secure data hosting

  • Access controls

  • Encryption where appropriate

  • Network and security monitoring

  • Vendor security reviews

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Our service providers may process and store information in countries outside your own. By using our website, you consent to the transfer of your information to such locations, which may have data protection laws that differ from those of your jurisdiction.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information

  • Opt out of certain communications

  • Modify cookie preferences

To exercise these rights, contact us at admin@freestonefp.com.

Verification Process

To protect your data, we may need to verify your identity before fulfilling requests.

Response Time

We aim to respond within 30–45 days, unless an extension is required by law.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

Do Not Track

Our website does not respond to “Do Not Track” browser signals.

9. Marketing Communications

If you receive marketing or follow-up messages from us, you may opt out at any time by using the “unsubscribe” link in those emails or by contacting us directly.

10. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Freestone Forest Products
13221 Lockwood Rd
Houston, TX 77044
📧 admin@freestonefp.com

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